Privacy Policy

1. What Information We Collect

2. How We Use Your Information

We use your information for the following purposes:

• Customer Service: Respond to inquiries and provide support
• Order Processing: Process and fulfill orders
• Product Improvement: Analyze usage patterns to improve our products and services
• Communication: Send updates, newsletters, and promotional content (with consent)
• Legal Compliance: Comply with legal obligations and protect our rights

3. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For a complete list of cookies we use, please visit our Cookie Policy.

Cookie categories:

• Necessary: Required for core functionality and security
• Analytics: Help us understand site usage and performance
• Marketing: Enable personalized advertising and retargeting
• Preferences: Remember your settings and preferences

4. Do Not Sell My Personal Information

For California Residents (CCPA): Under the California Consumer Privacy Act, you have the right to know what personal information is collected, used, shared, or sold. You also have the right to delete personal information collected from you and to opt-out of the sale or sharing of your personal information.

Diretso does not sell your personal information to third parties for monetary or other valuable consideration. However, we may share information with service providers who assist us in operating our website and conducting our business.

To exercise your CCPA rights or for questions about your personal information, please contact us at the email address provided in the "Contact Us" section below.

5. Your Rights

GDPR Rights (EU Residents):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

CCPA Rights (California Residents):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising CCPA rights

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Consent Data: Your cookie consent preferences are stored locally in your browser under the key diretso_consent_v1. This data is retained until you clear your browser cookies or withdraw consent.

Contact Inquiries: Messages submitted through our contact form are retained for 12 months for customer service purposes, unless you request deletion.

7. Contact Us

For privacy concerns, data requests, or to exercise your rights:

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Continued use of our website after changes constitutes your acceptance of the revised policy.